Other Help Topics
Billing and Subscriptions
How long are your contracts?
NRFA plans are month-to-month or yearly. We make it simple to start — and stop — your service at any time.
Are discounts available?
Yes, we offer discounts on up-front long-term commitments for 3, 6, and 12 month subscriptions.
How do I sign up?
You start by signing up and creating a profile. For birth parents the service is free. For others we don’t collect your credit card until you’ve determined your profile is complete and you want it to appear in our search results.
How do I cancel service?
Canceling NRFA is an easy and no-questions-asked process. It’s done online right from your site manager.
Can I switch plans?
Yes, at any time, in your account manager. When upgrading your account plan, you will receive a pro-rated charge, depending on the cost of your new plan.
Have more questions?
Our support team usually responds within one business day. Email us at firstname.lastname@example.org to get in touch