- Information We Collect
- How We Use Information
- How We Share Information
- Your Choices Regarding the Sharing of your Personal Information
- Your Communication Choices
- Changing or Removing your Personal Information and Closing your Account
- Collection of Information from Children
- How We Protect Information
- Links to other Websites
- Contact Us
We collect both "Personal Information" and "Non Personal Information" about our users. In this policy, Personal Information is information that can be used to contact or identify you, such as your full name and email address, and information that is linked to such information. "Non Personal Information" is information that cannot be used to contact or identify you and is not linked to information that can be used to contact or identify you and includes passively collected information about your activities on our Site, such as usage data, to the extent that information is not linked to your Personal Information.
Site Visitors can access and browse certain portions of the Site without disclosing Personal Information, although, like most websites, we passively collect certain information from your computer, such as your IP address and web browser user agent, when you browse the Site. Visitors who access and browse the Site without registering are "Site Visitors". In order to utilize some of the Services offered by NRFA, you must register with NRFA. All users who register with NRFA are "Registered Users".
Regardless of whether you are a Site Visitor or a Registered User, all Personal Information that you provide to us when registering, posting a profile, communicating through the Site, discussing adoption options over the phone, utilizing our mobile applications or that you otherwise provide on the Site or by phone, email or postal mail, will be stored by us. You represent and warrant to us that you have the right and authority to provide us all Personal Information you provide about yourself or others. You may provide us this Personal Information in various ways, including:
When you register directly through NRFA, we will collect and store the information that you provide to us directly on our online registration forms. This may include, among other information:
- your first and last name
- your email address
- your home address
- your gender
- your age
- your phone number
If you register for a Service that requires you to pay a fee, NRFA will also collect your credit card type, number, expiration date, and security code.
When posting a profile
If you create a profile we collect and store all of the additional information that you provide to us in your profile. This may include, among other information:
- details on your background, including your location, your level of education, occupation, and family history
- pictures you choose to post
- your phone numbers
- any other information you choose to include in your profile
Both Site Visitors and Registered Users may provide Personal Information to NRFA when they contact Member Care or utilize certain Services NRFA may offer by telephone. For example, if you call NRFA to discuss adoption options over the phone, we will collect and store all of the Personal Information you chose to provide to us. If you provide information about someone other than yourself, you represent that you have authority to do so.
Otherwise through the Site or by telephone, email, postal mail or chat
Certain Registered Users may provide Personal Information on the Site through other Site features and offerings such as our online communications. In some cases, Site Visitors may have the ability to provide us Personal Information through the Site, such as contact information. In addition, both Registered Users and Site Visitors may choose to provide us additional Personal Information by phone, email, postal mail, or chat. We collect and store all of the Personal Information you provide us through these channels. Moreover, if you provide information about someone other than yourself through any of these channels, you represent that you have authority to do so.
By third parties to verify your information and representations
By third parties that perform background checks
By other sources
In addition, we may obtain from other sources publicly available Personal Information, such as demographic data, and other information to enable us to comply with regulatory requirements, ensure the accuracy of data, better understand your likely interests, prevent fraud, etc.
Log files, IP addresses and information about your computer and mobile device
When you visit the Site, NRFA receives the internet protocol ("IP") address of your computer (or the proxy server you use to access the internet), your computer operating system and type of web browser you are using. If you are using a mobile device, NRFA may also receive your mobile device id (UDID), or another unique identifier, and mobile operating system. We may correlate this information with other Personal Information we have about you. Additionally, when you visit the NRFA website we and any third parties we use to place ads on our Site automatically receive the URL of the webpage from which you came. If you click on an ad, we and any such third party may also receive the URL of the page you were on when you clicked the ad and the URL of the site associated with the ad that you clicked.
Cookies and other technologies
Social media features and widgets
In general, the Personal Information we collect is used (1) to improve our Services and enhance your experience with NRFA, (2) to enable us to provide a safer community for all of our Registered Users, and (3) to help us communicate with you. For example, we may use your Personal Information to:
- register and service your account.
- contact you in response to questions and solicit feedback and input from you.
- enable Adopters and Adoptees to search based on the Personal Information the other has made available on the Site, and the information others have provided about them.
- connect Adopters with Adoptees that appear to meet their needs and preferences.
- enable Registered Users to search for, find, interact, connect and share information with other Registered Users they may have an interest in interacting with.
- otherwise help protect the safety and integrity of the Site and NRFA users.
In general, we use the Non Personal Information we collect to help us improve our Services and customize the user experience, such as by providing targeted useful features and promotions based on the type of Service you seek. We also aggregate the information collected via cookies and similar technologies to use in statistical analysis to help us track trends, evaluate the effectiveness of our ads and analyze patterns in the use of NRFA.
In addition to using the information collected by NRFA for the purposes described above, we may also share your information with various third parties, as described below. Please review our sharing policy closely, especially with respect to your Personal Information. By using our Site or our Services, you agree to allow us to share the Personal Information you provide to us in the ways described below. Your ability to make changes to what information is shared is described below in Section IV.
With All Site Visitors and Registered Users
If you are an Adoptee or an Adopter, in order to increase your chances of finding an appropriate match, we share with Site Visitors and Registered Users the information that is included in your profile, aside from your contact information, as well as the following registration information, which we may include in your profile: your first name, state, and profile picture. With certain exceptions, you choose how much detail you want to include in either your profile; the more information you share, however, the better chance you have of finding a waiting family, birth parent, or embryo donor. If you are an Adopter and have elected to verify certain information with NRFA or to have a background check performed, we may also disclose that information in your profile.
With other Registered Users
If you are an Adopter, your phone number will be visible to certain Registered Users if you elect to share it in your profile. In addition, your approximate residential location (through Google map plotting) is made available to certain Registered Users unless you elect to keep that information confidential.
If you are an Adoptee or an Adopter, you will appear in search result listings if you match the search criteria used by an Adopter or Adoptee, as applicable. Similarly, you may appear in emails sent to Adoptees or Adopters when you contact them. In addition, if you are a Birth Parent you will never appear in search results. A Birth Parent's profile is only visible to other members the Birth Parent chooses to contact.
If we terminate your registration for any reason, we reserve the right to send a notice of your termination to other Registered Users with whom we believe you have corresponded.
With vendors/service providers
We also share Personal Information with vendors who perform services on behalf of NRFA, LLC including without limitation vendors who provide email services, demographic information, or geo-location information, vendors who perform background checks or verification checks, vendors who process credit card payments, vendors who run classified advertising businesses, and vendors who send SMS messages to Registered Users' mobile phone numbers, in each case to the extent applicable. NRFA has selected vendors who maintain high standards with respect to privacy and agree to use the Personal Information only to perform specific services on behalf of NRFA.
With listings in Google and other public search engines
In an effort to further facilitate the ability for Adopters or Adoptees to find matches, selected information contained in profiles, which may include photo, first name, and state, may also be shared with third party search engines and other vendors who run classified advertising businesses, and thus may be listed in third party web site search results (e.g., Google), which would make that information available to the public and allow them to link to your NRFA posting.
As required by law or for reasons of safety
You acknowledge and agree that we may disclose information we've collected about you if required to do so by law or if we, in our sole discretion, believe that disclosure is reasonable to comply with the law, requests or orders from law enforcement, or any legal process (whether or not such disclosure is required by applicable law), or to protect or defend NRFA's, or a third party's, rights or property. We may also reserve the right to disclose information we've collected about you for purposes of protecting the health and safety of our community and Registered Users, such as in the case of risk of harm or violence against any person (including you).
With our affiliates
You acknowledge and agree that to the maximum extent permitted by law we may disclose any of the information we've collected about you to any of our affiliates or subsidiaries, for the purposes of providing you with the Services, operating the Site, and our other commercial purposes.
With Your Consent
We also may share your Personal Information with a third party if you consent to the sharing.
NRFA offers various background check services from consumer reporting agencies. If you order a background check to be run on you in response to a request by a Member who is considering contacting you and the check comes back clean or with information that does not result in NRFA suspending or terminating your account, we will forward the check to the Member who requested it. The results of a background check that results in NRFA suspending or terminating your account will not be shared with other users. If you have requested a background check through NRFA, a statement may be included in your profile to confirm that you have completed that check. The service provider who completes the background check may send the results to you by email or postal mail. You acknowledge that sensitive material may be included in your background check, and that you are responsible for providing us and our service provider (if applicable) with correct mailing information.
Registered Users have control over what optional Personal Information they choose to share with us when utilizing our Services (such as pictures, certain details in a profile, etc.). Users choose what information is shared by creating/updating their profile.
Members may initiate contact with you directly using the messaging features of the NRFA Site. You have an option at any time to stop permitting Members from initiating contact with you by cancelling your membership.
If the Personal Information you provided when you registered changes, you may update this information by logging into your account and accessing your account settings. If you would like to remove some of the Personal Information you have posted on the Site, such as information you posted in your profile, you may do so by editing or deleting that item in your My Profile & Setting area.
If you no longer wish to participate in our Services you may close your account directly in the account settings portion of your account.
If you close your NRFA account, we will remove your name and other Personal Information from our publicly viewable database. If you close your account, we have no obligation to retain your information, and may delete any or all of your account information without liability. However, we may retain information related to you if we believe it may be necessary to prevent fraud or future abuse, or for legitimate business purposes, such as analysis of aggregated, Non Personal Information, account recovery, auditing our records, enforcing our rights and obligations under our agreements or if required by law. NRFA may also retain and use your information if necessary to provide the Services to other Registered Users. For example, just as an email you may send to another person through an email service provider resides in that person's inbox even after you delete it from your sent files or close your account, emails you send to others through NRFA to other Users, may remain visible to others after you have closed your account. Similarly, other information you have shared with others, or that others have copied, may also remain visible. NRFA disclaims any liability in relation to the deletion or retention (subject to the terms herein) of information or any obligation not to delete the information. NRFA does not control when search engines update their search index or cache, which may contain certain job post, profile or other information that has since been removed from NRFA's Site.
NRFA's Site and Services are not intended for individuals under the age of 18. Accordingly, NRFA does not knowingly collect, either online or offline, personal information from individuals under the age of 14.
We have implemented industry-recognized safeguards to help protect your information from unauthorized access. These safeguards include:
- NRFA uses SSL (Secure Socket Layer), the industry standard method for computers to communicate securely without risk of manipulation or recipient impersonation. We utilize SSL in the online registration process, in the login process, and in the account management section of the Site.
- NRFA uses strong encryption technology to protect sensitive information.
- NRFA employs firewalls, intrusion detection systems, and system monitoring to protect against unauthorized access of our systems.
Your user accounts are also protected by the password you use to access your online account with NRFA, and we urge you to take steps to keep your password safe. If you feel your password has been compromised, you should change it immediately by logging into your account and visiting the "My Profile & Settings" section. After you have finished using our Site, you should log out of your NRFA account and exit your browser.
WE TAKE THESE PRECAUTIONS IN AN EFFORT TO PROTECT YOUR INFORMATION AGAINST SECURITY BREACHES. HOWEVER, THIS IS NOT A GUARANTEE THAT SUCH INFORMATION MAY NOT BE ACCESSED, DISCLOSED, ALTERED, OR DESTROYED BY BREACH OF SUCH FIREWALLS AND SECURE SERVER SOFTWARE. BY USING OUR SITE, YOU ACKNOWLEDGE THAT YOU UNDERSTAND AND AGREE TO ASSUME THESE RISKS.
NRFA reserves the right to change this policy and our Terms of Service at any time. Changes or clarifications will take effect immediately upon posting of the updated policy on our Site. You should periodically check www.nrfa.org/privacy-policy for updates. Your use of the Site or the Services after such effective date will constitute acceptance by you of such changes.